TERMS OF SALE & REFUND POLICY
Pure & Simple Ltd
Last Updated: September 2026
Websites: www.puresimple.photography | www.pureandsimple.company
These Terms of Sale and Refund Policy apply to products and digital content purchased from Pure & Simple Ltd, trading as Pure Simple Photography, through our websites or other online sales channels.
Nothing in these Terms is intended to exclude or restrict any statutory consumer rights that cannot legally be excluded or restricted.
1. COMPANY INFORMATION
All transactions are handled by:
Pure & Simple Ltd
Trading as: Pure Simple Photography
Company registration number: 07901739
Registered in: England and Wales
Registered office:
Enterprise Centre
6 David Lane
Basford
Nottingham
NG6 0JU
United Kingdom
VAT registration number: GB127915794
Customer support: support@pureandsimple.company
Data protection: data@pureandsimple.company
Telephone: +44 115 987 5773
2. PRODUCTS
We sell photographic products and digital photographic content, including:
high-resolution digital image downloads;
photographic prints;
fine-art prints;
canvases;
framed photographic products;
preset packages; and
other photography-related digital or physical products.
Product descriptions, dimensions, finishes and colours are provided as accurately as reasonably possible.
Because colours and photographic detail may appear differently on different screens and may vary between materials and printing processes, there may be minor differences between an image displayed on screen and the finished physical product.
3. PRICES AND PAYMENT
Prices are displayed on the website at the time of purchase.
Applicable VAT and other mandatory charges will be displayed or included as required by law.
Payment is processed securely through third-party payment providers, including Stripe.
We do not normally store complete payment-card details ourselves.
If there is an obvious pricing or product-description error, we may contact you before fulfilling the order.
4. ORDER ACCEPTANCE
When you place an order, you are submitting an order to purchase the relevant product.
Your order will be accepted in accordance with the ordering process used on the website.
If we are unable to accept an order, for example because a product is unavailable or there is an obvious pricing error, we will contact you and refund any payment taken for the affected order.
5. DIGITAL CONTENT
Digital products may include downloadable photographic images, presets or other digital files.
Digital content may be supplied electronically following completion of the purchase.
Cancellation rights for digital content
Consumers may have a statutory cancellation right when purchasing digital content online.
If you request that digital content is supplied immediately and the applicable legal requirements are satisfied, we may ask you to:
expressly confirm that you want the digital content to be supplied before the end of the applicable cancellation period; and
acknowledge that, once supply begins, you may lose your statutory cancellation right in accordance with applicable law.
The loss of a cancellation right will not be assumed merely because a product is digital or because a download link has been generated.
Our checkout process will be used to obtain any acknowledgement required by law.
Faulty or defective digital content
If digital content is corrupted, incomplete, inaccessible or otherwise fails to meet applicable statutory requirements, please contact:
We will investigate the issue and provide the remedy required by applicable law, which may include a replacement file, repair, price reduction or refund where applicable.
6. PHYSICAL PRINT-ON-DEMAND PRODUCTS
Some physical photographic products are produced following an individual order.
Certain goods that are made to a consumer's specifications or are clearly personalised may fall within statutory exceptions to cancellation rights.
However, an item is not necessarily exempt from cancellation rights merely because it is produced after an order is placed.
Where a statutory cancellation right applies, we will honour that right.
Where an applicable statutory exception applies, we will explain this before or at the time of purchase where required.
7. CANCELLATION AND CHANGE OF MIND
Where you have a statutory right to cancel a distance contract, you may exercise that right in accordance with applicable law.
The availability of a cancellation right depends on the type of product or service.
Certain exceptions can apply, including certain personalised goods and certain digital content supplied immediately where the legal conditions for loss of the cancellation right have been satisfied.
Nothing in these Terms is intended to remove a cancellation right where the law gives you one.
8. HOW TO CANCEL
If you have a statutory right to cancel, please contact:
You may clearly state that you wish to cancel and provide your order number if available.
You do not normally need to use a particular form to exercise a cancellation right.
9. REFUNDS
Where you are legally entitled to a refund, we will process the refund within the period required by applicable law.
Refunds will normally be made using the original payment method unless otherwise agreed.
Where applicable law permits a deduction or other adjustment, we may make that deduction.
Any voluntary refund or return policy we offer does not reduce your statutory rights.
10. DAMAGED, FAULTY OR INCORRECTLY SUPPLIED GOODS
If a physical product arrives damaged, defective, faulty, not as described or otherwise fails to conform to the contract, please contact us as soon as reasonably possible.
Contact:
Please provide:
your order number;
a description of the problem; and
photographs of the product and packaging where appropriate.
We may request photographs because they can help us investigate production or delivery damage and make a claim with the relevant supplier or courier.
We will assess the issue and provide the remedy required by applicable consumer law.
Important
Our request that you notify us promptly does not create a 14-day limit on your statutory rights.
Nothing in this policy limits any statutory rights or remedies that apply to faulty, damaged, misdescribed or otherwise non-conforming goods.
11. DELIVERY
Digital content
Digital content is normally supplied electronically following successful payment and completion of the relevant checkout process.
Delivery may be affected by email systems, file size, internet connectivity or other technical circumstances outside our reasonable control.
If you do not receive your download, contact:
Physical products
Physical photographic products generally require approximately 3–5 business days for production and laboratory printing.
Orders are normally dispatched using tracked UK delivery services, including carriers such as Royal Mail or DPD.
Our current estimated total UK delivery timeframe is approximately 7–10 working days from payment clearance, although delivery times can vary depending on production, weekends, public holidays, courier delays and other circumstances.
Where a specific delivery date has been agreed, applicable statutory requirements will apply.
12. RISK AND DELIVERY
For consumer purchases, risk in physical goods passes in accordance with applicable consumer law.
We will take reasonable steps to ensure that goods are appropriately packaged and dispatched.
If an item is damaged during delivery, please contact us promptly so that we can investigate and arrange an appropriate remedy.
13. INTELLECTUAL PROPERTY
All copyright and other intellectual property rights in our photographic works remain with the relevant rights holder unless expressly transferred in writing.
Purchasing a physical print or digital image does not transfer copyright ownership.
Unless a separate written licence provides otherwise, you must not:
reproduce photographic works commercially;
resell digital files;
redistribute original digital files;
sublicense the images;
use the images in commercial advertising;
use the images as business branding; or
otherwise commercially exploit the work.
14. PERSONAL-USE LICENCE
Where a digital image is supplied with a personal-use licence, that licence permits personal use only.
Unless expressly agreed otherwise in writing, personal use does not include:
commercial reproduction;
resale;
commercial advertising;
use in business branding;
merchandise for sale;
sublicensing;
redistribution of the original digital file; or
supplying the original file to another person for their own use.
Commercial licensing may be available separately. Please contact us before using an image commercially.
15. MODIFICATION OF IMAGES
Unless expressly permitted by the applicable licence, purchasing a digital image does not grant permission to modify, manipulate or create derivative works from the image for commercial purposes.
Normal personal-use adjustments, such as cropping or resizing for personal printing or display, may be permitted where they do not conflict with the applicable licence.
16. THIRD-PARTY SUPPLIERS
We may use third-party suppliers to manufacture, process, store or deliver products.
These may include:
payment providers;
photographic laboratories;
printing providers;
cloud storage providers;
website and technology providers; and
delivery and courier companies.
We remain responsible for our contractual obligations to consumers even where a third party assists us in fulfilling an order.
17. EVENTS OUTSIDE OUR REASONABLE CONTROL
We will not be responsible for delay caused by circumstances outside our reasonable control, such as severe weather, natural disasters, major technical failures, industrial action, courier disruption or other circumstances beyond our reasonable control.
This does not affect any statutory consumer rights or remedies.
18. COMPLAINTS
If you have a complaint about a product, service or order, please contact:
We will investigate the matter and attempt to resolve it promptly.
19. STATUTORY CONSUMER RIGHTS
Nothing in these Terms excludes, restricts or attempts to contract out of any consumer right or remedy that cannot legally be excluded or restricted.
If any provision of these Terms conflicts with a mandatory consumer protection law, the relevant law will prevail to the extent of that conflict.
20. PRIVACY
Personal data is processed in accordance with our Privacy Notice.
Our Privacy Notice explains what personal data we collect, why we collect it, how we use it and your data protection rights.
21. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our products, services, business or legal obligations.
The version applicable to an order will normally be the version in force when that order was placed, unless a change is required by law or otherwise agreed with you.
Last Updated: September 2026