This document outlines the contractual terms of sale and refund policies for all digital downloads and physical print assets purchased via our online portals. By placing an order, you agree to be bound by these terms. All financial transactions are securely processed via Stripe on behalf of Pure & Simple Ltd.
1. CORPORATE IDENTIFICATION
All transactions are handled by the parent company: • Legal Entity: Pure & Simple Ltd (trading as "Pure Simple Photography") • Company Registration Number: 07901739 (Registered in England & Wales) • Registered Office: Enterprise Centre, 6 David Lane, Basford, Nottingham, NG6 0JU
• VAT Registration Number: GB127915794
2. REFUND POLICY & DIGITAL GOODS EXEMPTION
Under the UK Consumer Contracts Regulations, rules regarding change-of-mind cancellations vary based on product types:
2.1 Instant Digital Downloads (Final Sale)
All digital files, including high-resolution digital image downloads and preset packages, constitute instant digital content. Once a purchase is finalized and the digital download link is emailed or activated, you explicitly waive your standard 14-day cooling-off cancellation right. Therefore, all digital download sales are strictly non-refundable and final. If a file is corrupted or fails to download, please contact support@pureandsimple.company for a manual replacement link.
2.2 Physical Print-on-Demand Products
All physical fine-art prints, canvases, and framed gallery media are custom-made and printed to order on demand via our third-party printing laboratories. Under UK law, custom-made or personalized items are exempt from standard statutory return rights. We cannot accept returns, cancellations, or exchanges for change-of-mind reasons once production begins.
3. DAMAGED OR DEFECTIVE GOODS POLICY
If a physical print or frame arrives damaged, defective, or bent during transit, we will issue a replacement print free of charge under the following conditions:
2. The email must include clear photographic evidence showing the product defect or the damaged shipping container. Upon validation, a fresh production file will be issued immediately to the print lab.
4. SHIPPING, PRODUCTION, AND DELIVERY TIMELINES
• Digital Content: Sent instantly to your provided email address upon checkout completion.
• Physical Prints: Require a 3-5 business day production and lab printing window.
Items are dispatched via tracked UK couriers (e.g., Royal Mail, DPD). Estimated total delivery time within the UK is 7-10 working days from payment clearance.
5. INTELLECTUAL PROPERTY & USAGE LIMITS
All physical prints and digital asset sales are strictly bound by our Digital Print & Personal Use License parameters. Purchasing an image does not transfer underlying artistic copyright.
Commercial reproduction, modification, resale, or sub-licensing is strictly prohibited without a secondary commercial contract from Pure & Simple Ltd.
